Boneek
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Refund Policy
Effective May 2026· Version 1.0 · Governed by the laws of Bangladesh
Welcome to Boneek. We understand that choosing an eCommerce platform is a significant decision for your business. This Refund Policy has been crafted to give you confidence and clarity - so you know exactly what to expect when you subscribe to Boneek.
Boneek is a Software as a Service (SaaS) platform. Upon successful payment, your account is activated immediately and you gain full access to all features included in your selected plan. Given the nature of digital services, subscription fees are generally non-refundable.
However, we have established a limited refund window to ensure that every new merchant can start their journey with complete peace of mind.
Refund claim window
Refund requests are accepted within 7 (seven) calendar days from the date of successful payment.
No refund claims will be accepted or processed after the 7-day window has expired, under any circumstances.
Eligibility condition for a refund
Submitting a refund claim within the 7-day window does not automatically guarantee approval. A refund will be considered only under the following specific condition:
A refund is applicable solely if Boneek fails to deliver a fully functional, usable website or store to the merchant within 7 (seven) calendar days of the payment date - due to a technical or operational failure on Boneek's part.
Upon account activation, your store is provisioned and accessible. As a result, eligible refund scenarios are inherently limited to confirmed service delivery failures on our end.
Non-refundable circumstances
Refund requests will not be approved in the following situations:
- Dissatisfaction with a specific feature or preference-based expectations
- Change of business plan, business direction, or platform preference
- Incorrect plan selection at the time of purchase
- Partial or unused subscription period (pro-rated refunds are not offered)
- Subscription renewal charges
- Any claim submitted after the 7-day refund window has closed
- Failure to utilise the platform due to reasons within the merchant's control
How to submit a refund request
If you believe you meet the eligibility condition above, contact us within the 7-day window at support@boneek.com.bd or on WhatsApp at 01806-975141. Your request must include:
- Your registered email address
- Payment reference number or transaction ID
- A clear description of the issue and the reason for the refund request
Our support team will acknowledge your request and respond within 3 (three) business days of receipt.
Refund processing
- Refunds are issued to the original payment method used at the time of purchase.
- Payment gateway or processing fees, where applicable, may be deducted from the refund amount.
- Processing time is 7-10 business days from the date of approval.
Policy amendments
Boneek reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Any changes take effect immediately upon publication on our official website. Continued use of the platform following any amendment constitutes acceptance of the revised policy.
Contact us
For any questions about this policy, email us at hello@boneek.com.bd or reach our support team on WhatsApp at 01806-975141.
This policy is governed by the laws of the People's Republic of Bangladesh.